ChurnPing

ChurnPing is an in-app messaging tool focused on retention moments: cancellation intent, repeated errors, stalled onboarding, and feature abandonment. Instead of blasting generic popups, it triggers short, contextual messages based on real product signals (events, plan status, support tickets) and routes users to the fastest resolution: a targeted tip, a one-click fix, or a human handoff. It includes a lightweight SDK, a message composer with strict guardrails (frequency caps, quiet hours, per-user limits), and a simple “impact” dashboard that ties messages to activation and retention metrics. Optional AI helps draft variants, summarize user context for support handoff, and recommend which trigger to test next—but the core value works without AI. The product is built for teams that are tired of noisy engagement tools and want fewer, higher-leverage interventions that measurably reduce churn.