ChurnScribe

ChurnScribe is a web app (with optional Zendesk/Intercom add-ons) that drafts high-quality, policy-safe customer support responses specifically optimized to prevent churn. It ingests the last 10–30 messages in a thread, the customer’s plan/tenure, and your company’s approved policies (refunds, credits, SLAs). It then generates a reply with: (1) a clear resolution path, (2) a retention offer within allowed limits, and (3) a concise internal note explaining risk level and recommended next steps. It also flags when the issue likely requires human escalation (legal, security, chargebacks). This is not a generic “AI email writer”; it’s tuned for support reality: angry customers, messy context, and strict constraints. Teams can A/B test response styles and track outcomes like reopen rate, CSAT, and cancellation within 7 days.