ChurnSentry

ChurnSentry is a web app (with optional Slack alerts) that predicts customer churn for B2B SaaS companies using product usage, billing, and support signals. It connects to Stripe, HubSpot/Salesforce, Intercom/Zendesk, and your product events (Segment/Amplitude) to generate a weekly churn risk score per account plus the top drivers (e.g., usage drop, unresolved tickets, failed payments, champion inactivity). The MVP focuses on being operational, not “AI theater”: clear risk tiers, recommended playbooks, and a simple ROI view showing saved ARR from interventions. It also flags false confidence by showing data coverage and model freshness, because most churn tools die when data is messy. This is an AI app + traditional app combination: predictive models plus workflow, alerts, and reporting that teams actually use.