ChurnSleuth

ChurnSleuth is a web app (with optional Slack integration) that helps subscription businesses pinpoint the real reasons customers cancel. It automatically pulls cancellation reasons from Stripe/Chargebee, enriches them with product-usage signals (events, feature adoption, last active), and turns messy text feedback into a structured “churn map” by segment, plan, and cohort. The app highlights the top 3 fixable drivers (e.g., missing feature, onboarding confusion, pricing mismatch) and suggests concrete experiments: in-app nudges, lifecycle emails, pricing tests, or support playbooks. It also tracks whether fixes actually reduce churn over time, not just whether a dashboard looks good. This is a combination traditional + AI app: AI is used for clustering and summarizing qualitative feedback, while the core value is reliable data plumbing and clear, actionable reporting. It’s built to be lightweight and opinionated, not another bloated analytics suite.