EscalateIQ

EscalateIQ is a web app with optional mobile companion that monitors customer conversations across email and chat, then flags threads that are likely to escalate into refunds, chargebacks, or public complaints. It doesn’t try to “auto-reply” like a generic bot; it prioritizes triage: who needs a human now, what the customer is actually upset about, and what policy constraints apply. The app scores each thread for risk (sentiment trend, response delays, repeated contacts, keywords like “cancel” or “chargeback”), summarizes the history in plain language, and suggests 2–3 compliant reply options aligned to your brand voice. It also creates an escalation playbook per issue type (shipping delay, billing dispute, outage) and routes to the right owner with context. Realistically, it wins by saving time and preventing expensive churn—not by being magical AI.