InboxSplice

InboxSplice is a web app (with optional Slack/Teams add-ons) that centralizes customer and internal messages from email, Slack, Teams, SMS, WhatsApp, Intercom, and web chat into a single triage queue. It focuses on channel orchestration: detect intent, urgency, and ownership, then route the message to the right team, tool, and SLA—without forcing a full helpdesk migration. Rules handle the predictable cases (VIPs, outages, billing), while lightweight AI suggests labels, next actions, and the best destination (e.g., create a Jira ticket, post to an incident channel, open a Zendesk ticket). It includes audit trails, deduplication, and “handoff” workflows so conversations don’t die when they jump channels. Realistically, the product wins only if it’s faster to set up than incumbents and doesn’t break existing workflows.