PartnerSLA

PartnerSLA is a web app (with optional Slack/Teams companion) that orchestrates multi-company workflows by turning partner commitments into measurable SLAs. It connects to CRM, ticketing, and shared deal/lead sources, then tracks who owes what, by when, with evidence attached (emails, ticket updates, stage changes). Instead of vague “partner management,” it focuses on the unsexy but costly reality: missed follow-ups, stalled co-sell deals, and finger-pointing across orgs. The app provides a shared timeline, automated nudges, escalation rules, and a lightweight audit trail that both sides can accept. It includes an AI layer to classify updates, detect SLA breaches early, and summarize weekly partner performance without manual reporting. This is not a marketplace; it’s an accountability layer that sits on top of existing ecosystems and makes them operationally reliable.