RefundTriage

RefundTriage is a web app (with optional mobile scanner) that helps e-commerce brands decide the cheapest, fastest, and least fraud-prone way to resolve each return request. Instead of treating all returns the same, it triages by item value, condition risk, customer history, shipping cost, and resale options. The app recommends outcomes like “keep item + partial refund,” “return to store,” “send to 3PL for inspection,” or “route to recommerce partner,” and auto-generates customer-facing instructions and labels. It integrates with Shopify and major carriers to pull order data and real shipping rates, then tracks whether items actually move and arrive. This isn’t magic: it won’t eliminate returns, but it can reduce unnecessary inbound shipping and speed up decisions that currently waste support time and margin. Best fit is mid-market stores where returns volume is large enough to justify process change.