ReturnRadar

ReturnRadar is a web app + Shopify app that helps small and mid-sized e-commerce brands reduce return abuse and refund fraud without wrecking legitimate customer experience. It scores each return request using signals like order history, device/browser fingerprint consistency, delivery confirmation, return reason patterns, item-level abuse rates, and cross-order behavior (e.g., serial returners, wardrobing patterns). Merchants can auto-approve low-risk returns, require photo/video evidence for medium-risk, and route high-risk cases to manual review with templated workflows. It also generates a “fraud cost dashboard” showing which SKUs, campaigns, and channels attract the most abusive returns, plus policy recommendations (restocking fees, final-sale flags, return windows) by product category. The goal is not to block returns broadly, but to cut the worst 10–30% of abusive cases that quietly destroy margins.