RitualRoute

RitualRoute is a mobile + web AI-assisted service-recovery and retention app for luxury beauty providers (med spas, high-end salons, aesthetic clinics). It detects “at-risk” clients after appointments using short post-visit check-ins, sentiment analysis on feedback, and simple triggers (no-show history, rebook delays, refund requests). The app then guides staff through a high-touch recovery playbook: offer tailored follow-ups, product credits, priority rebooking, or clinician callbacks—while keeping messaging on-brand. It also tracks VIP preferences (pressure, fragrance sensitivity, preferred therapist, music, privacy level) so repeat visits feel personalized without relying on staff memory. This is not another booking tool; it plugs into existing schedulers and focuses on preventing churn and bad reviews. The MVP aims to prove one thing: fewer 1-star reviews and higher rebook rates within 30 days, with clear ROI reporting for owners.