SavePlaybook

SavePlaybook is a web app (with optional Slack integration) that helps subscription businesses run practical retention “save” workflows without needing a full data team. It connects to Stripe and your product event source, then flags accounts at risk using simple, transparent rules (usage drop, failed payments, plan downgrades, support spikes). For each risk pattern, it recommends a tested playbook: what message to send, who should reach out, and which offer to present (pause plan, downgrade path, add-on removal, concierge onboarding). It includes a lightweight experiment engine to measure lift and avoid giving discounts to customers who would have stayed anyway. This is not a magic churn predictor; it’s an execution tool that makes retention actions consistent, measurable, and easy to run weekly. Best fit is SMB to mid-market SaaS where retention is owned by one operator juggling too many tools.