SLAView

SLAView is a no-code web app for agencies, MSPs, and B2B support teams to generate client-facing SLA and uptime dashboards from the tools they already use. Users connect common sources (Zendesk/Freshdesk, Statuspage, Datadog, Pingdom, Jira) and map fields with a guided wizard, then the app produces standardized SLA metrics (first response, resolution time, breach rate, backlog aging) with clear definitions and audit trails. Dashboards can be shared via secure links, scheduled PDFs, or embedded in a client portal. The focus is not “pretty charts”—it’s defensible reporting: every metric links back to the underlying tickets/incidents and the exact calculation rules. An AI assistant helps classify tickets, detect outliers, and draft a short monthly narrative, but the core value is consistent SLA reporting that reduces disputes and renewals risk.