SLAWatch

SLAWatch is a web app (with optional lightweight desktop collectors) that continuously verifies an MSP/MSSP’s real incident response and detection performance across client environments. It ingests alert and ticket timelines from common tools (SIEM, EDR, email security, PSA/ticketing) and builds an immutable “who knew what when” timeline for every security event. The app then scores SLA compliance (MTTA/MTTR, escalation latency, containment time), flags breaches before they happen, and generates client-ready monthly reports that are actually defensible. An AI layer summarizes incidents into plain-English executive narratives and highlights process bottlenecks (e.g., triage queue overload, missing on-call coverage, noisy rules). This is not another SOC dashboard; it’s an accountability and proof system that reduces churn, avoids penalty clauses, and makes renewals easier by showing measurable outcomes rather than vague activity.