Talk2Ticket

Talk2Ticket is an AI app (web app + desktop companion) that listens to customer support calls in real time and produces a structured ticket: issue summary, customer intent, key quotes, troubleshooting steps taken, promised follow-ups, and a recommended next action. It integrates with Zendesk, Freshdesk, and Jira Service Management so agents don’t have to copy/paste notes after every call. The product focuses on reliability over flash: it flags low-confidence fields, highlights the exact audio snippet behind each extracted detail, and enforces a configurable template per team (refunds, outages, onboarding, etc.). It also detects compliance-sensitive moments (payment details, medical info) and suggests redaction before storage. This is not a generic “meeting notes” tool; it’s optimized for noisy call-center audio, interruptions, and fast handoffs between agents.