ThreadPilot

ThreadPilot is a web app (with optional lightweight mobile companion) that orchestrates outbound and inbound customer messaging across email, SMS, WhatsApp, and in-app chat—without forcing teams to replace their existing tools. It ingests events from your product/CRM (signup, trial expiry, failed payment, support ticket) and applies rules to decide the best channel, timing, and fallback sequence (e.g., email then SMS if unopened). It also deduplicates conversations so customers don’t get spammed by multiple teams, and it logs a single “message timeline” for compliance and troubleshooting. The AI layer is optional: it can suggest routing rules, detect risky message collisions (marketing + collections), and summarize multi-channel threads for agents. Realistically, the hard part is integrations and deliverability; the MVP focuses on a small set of channels and clean routing logic first.