TicketTriage

TicketTriage is a web app (with optional Slack/Teams add-ons) that reduces ITSM ticket noise by automatically clustering duplicates, detecting likely root-cause groups, and routing issues to the right resolver group with supporting evidence. It ingests tickets from ServiceNow/Jira Service Management/Freshservice plus signals from monitoring (Datadog/New Relic), logs (Splunk/Elastic), and CMDB metadata. The AI layer summarizes each cluster, highlights common symptoms, suggests impacted services, and proposes next-best actions (runbook links, known error articles, or escalation paths). The product is intentionally narrow: it does not try to replace your ITSM; it makes your existing queue manageable. Expect setup friction: integrations and data hygiene matter, and accuracy will be mediocre until it learns your environment. But when it works, it cuts duplicate handling and misroutes dramatically, especially during incidents.