UnitPulse

UnitPulse is a mobile + web app for public housing maintenance triage and resident communication. Tenants submit issues with guided prompts, photos, and optional offline mode; the system auto-categorizes severity (e.g., no heat, leaks, mold) and routes to the right crew/vendor with clear SLAs. Residents get transparent status updates, appointment windows, and two-way messaging, reducing repeat calls and “black hole” frustration. Housing authorities get a dashboard showing backlog, repeat offenders, missed appointments, and cost per property, plus audit-ready logs for compliance. This is not a magic “AI fixes housing” pitch—it’s a workflow and accountability layer that most agencies still lack or have in clunky legacy systems. The value is measurable: fewer truck rolls, faster close times, and fewer escalations to city council/legal aid.