WaitWise

WaitWise is a web + mobile app that shows real-time wait times and service capacity for public-service offices (DMV, benefits, permits, courts, clinics) and lets residents book or join a virtual queue. It combines a lightweight staff console (one tablet per counter) with automated estimates based on ticket throughput, staffing levels, and appointment no-shows. Residents get a QR code check-in, alerts when their turn is near, and clear requirements for each service (documents, fees, eligibility) to reduce failed visits. Agencies get dashboards for peak-hour staffing, average handling time, abandonment rates, and “reason for visit” breakdowns. This is not glamorous: it’s operational plumbing that reduces lobby chaos, complaints, and staff burnout. The MVP should focus on one city/county and 2–3 high-volume services to prove measurable reductions in average wait time and walk-away rates.